In 2018, the council launched a new service to support residents to remain in their own homes or return home from hospital without delay. The service provides a quick response to residents who have health and social care needs. By working during the night and at weekends the team has moved away from the more traditional 9am to 5pm service offer.
The service operates seven days a week and works with the council’s Emergency Duty Team and Urgent Response teams, ensuring support is available when residents need it.
Support includes providing wrap around care to bridge the gap between hospital and home for those who require support with personal care, support throughout the night pending any formal care package being arranged, and to prevent carer breakdown or unnecessary admission to hospital.